A to Z
what you need to know.

All information concerning your stay at the Seekarhaus 5-star ski hotel.

Do you have any questions? Our team would be happy to answer them! Contact us anytime during your ski holiday in Austria.

Airport
  • Salzburg Airport 90 km
  • Klagenfurt Airport 150 km
  • Munich Airport 260 km
Airport transfer

We will be happy to help you organise airport transfer. We work with a trusted taxi company who guarantees stress-free departure and arrival.

Allergies

Our bed linens are suitable for guests with allergies. If you have any questions or requests, please contact reception directly. If you suffer from food intolerances or have special dietary requirements, please contact our reception team. We will be happy to coordinate these requirements with our kitchen and restaurant team.

ATM

Two banks are located on Römerstrasse, approx. 1.5 km from the hotel. All banks have 24-hour ATMs.

  • Raiffeisenbank Obertauern 0043 6456 7385
  • Raiffeisenbank Mauterndorf 0043 6456 7285  
Baby monitor

To help you keep an eye on your child, our childcare department can provide you with a baby monitor free of charge. We are also happy to recommend various baby apps.

Babysitter

Is your little one too young for childcare? You are also welcome to book a private babysitter with us for € 45 per hour. Babysitting fees will be charged directly to your hotel bill and can be arranged at reception at any time.

Bathrobes

You will receive a bathrobe for the duration of your stay. It will be provided in your room along with your bathing shoes and spa bag. You are also welcome to purchase the bathrobe – please ask reception for more information.

Beatles Bar

We invite you to enjoy a ski snack from 14:30 to 16:30 in our Beatles Bar, and in the evening, our bar team serves up international cocktails and drinks. We kindly ask you to sign your receipts immediately as complaints filed later cannot be processed.

Beauty & spa treatments

Treat yourself to a little me-time on your holiday with treatments performed by the well-trained hands of our beauty team. Our beauty and spa department is open daily from 09:00 to 20:00. Please book your appointment in advance – preferably on the day you arrive. Find more information on spa treatments in our spa price list, on your suite pad or at reception.

Blankets

If you need an extra blanket, you can find one in your wardrobe.

Breakfast

We offer an abundant breakfast buffet with many great options including fresh juices, a selection of bread and rolls, and fresh egg dishes from 7:30 to 10:30. You can also have your breakfast served to your room. Find a menu and order on your tablet under “room service – breakfast”.

Check-in and check-out

Your room will be ready from 15:00 on the day of your arrival, and check-out is at 11:00. If you would like to check in or out at a different time, please contact our reception team.

Childcare – Seekarli Kids Club

Our Kids Club is for children 12 months and older and is located on the ground floor next to reception. Our trained childminders offer kids a fun programme whilst you enjoy a hard-earned break. Find more information and opening hours at the Seekarli Kids Club.

Clothing / attire

We kindly ask guests not to wear track suits or bathrobes to breakfast, afternoon snack and dinner. Swimsuits are only permitted in our leisure facilities.

Credit cards

We accept Euro/Mastercard, Visa and Maestro.

Defibrillator

A defibrillator and first aid kit can be found at reception – phone: 400 or emergency number 0-144.  

Dinner

You will be treated to gourmet dishes from the Seekarhaus kitchen every evening from 18:30 to 20:30. A table will be reserved for you. Our kids’ buffet is also open from 18:30. Dress code is smart casual.

Doctors

Römerstraße 54, 5562 Obertauern
Phone: +43 (0)06456 7298, obertauern@aufmesser.at

Winter hours

  • Monday to Saturday: 9:00 – 12:00 & 14:00 – 17:00
  • Sunday and holidays: 10:00 – 12:00 & 14:00 – 17:00
  • Winter season: 24-hour emergency service 
Dogs

On request your four-legged friend is welcome at Hotel Das Seekarhaus. We ask for your understanding that your pet is not allowed into the dining room, wellness-facility or suites (I, IT, K, S, T, TT, U, V, UV, W, Y, Z). We retain the right to charge you for a final room cleaning in the event that it is necessary.

Dry cleaning

If you need something dry cleaned, please bring it to reception. We will take care of the rest. The cost will be charged directly to your room.

Electricity

220 volt AC. Adapters are available at reception.

Emergency numbers
Excursions

Our reception team will be happy to help you plan and organise excursions.

Fax

You can send faxes at reception desk for a fee. Please contact reception directly.
Hotel fax number: +43 6456 20010 10  

First aid

A first aid kit and defibrillator can be found at reception – phone: 400 or emergency number 0-144.  

Flowers

We will be happy to organise flowers for you. Please place your flower order at reception at least two days in advance.

Games

Our childcare team has cards and games you can borrow. 

Garage & e-charging station

Parking spaces are available free of charge in our underground garages. We will be happy to valet park your car for you when you arrive, or drive it to the hotel entrance when you check out. Please do not park your car on the hotel terrace, as it must be kept clear for the fire brigade.

Several e-car charging stations are available in our garages.

Gym / fitness centre

Our fitness room is located on the ground floor in the Silberseehaus, directly at the entrance to the Silberbad. The fitness centre is open to guests daily from 8:00 to 20:00. If you would like to use the gym outside these hours, please contact our reception team. Please note that children under the age of 14 are not permitted in the fitness centre.  

Hairdresser

We will be happy to organise a hair appointment at a salon in Obertauern. Please contact reception for more information.

Hotel bill

To give you a better overview of your hotel bill when you check out, we recommend that you check and sign off your beverage and food bill every day. You can view the receipts at reception at any time. You can pay your hotel bill until 22:00 on the evening before departure, or from 7:30 on the day of departure.

Internal phone numbers
  • Reception: extension 400
  • Seekarli Kids Club: extension 407
  • Restaurant: extension 410
  • Beatles Bar: extension 415
  • Massages & Beauty: extension 430
Internet

Free Wi-Fi is available so you can stay up-to-date. Simply choose the “Seekarhaus” network and log in. A password is not needed.

Ironing / laundry

We offer in-house laundry service. You will find an order list and laundry bag in your wardrobe. Please fill out this list and give the laundry bag to our housekeeping staff, or notify reception.

Leaving the hotel in the evening

If you go out in the evening, please take your room card with you, as the hotel doors are locked from midnight for your own safety. Access to the hotel after midnight is only possible through our night entrance, the underground car park.

Luggage storage

We will be happy to store your luggage until your room is ready or until your taxi arrives to pick you up. 

Lunch packet

We will be happy to pack you lunch for your journey home in lieu of breakfast if you depart before 7:00. Simply inform the reception team by 20:00 the day before your departure.

Massages & beauty treatments

Treat yourself to something special during your stay and let our highly trained beauty team pamper you. Our beauty and spa department is located on the third floor of the main building and is open daily from 9:00 to 20:00. Please book your appointment in advance – preferably on the day you arrive. Find more information on treatments in our spa price list, on your suite pad or at reception.

Meal times

Let us spoil you from morning to night with delicious food from our gourmet kitchen. You can also have breakfast served to your room (extra charge applies).

  • Breakfast 7:30 – 10:30 
  • Kids’ buffet 18:30 –20:30 
  • Gourmet dinner 18:30 –20:30 
Mini-bar

The mini-bar in your room is restocked daily and any costs incurred will be charged to your hotel bill. Please inform reception if you consume any items from the mini-bar on the day you check-out.

Night entrance

If you go out in the evening, please take your room card with you, as the hotel doors are locked from midnight for your own safety. Access to the hotel after midnight is only possible through our night entrance, the underground car park.

Parking

Parking spaces are available free of charge in our underground garages. We will be happy to valet park your car for you when you arrive, or drive it to the hotel entrance when you check out. Please do not park your car on the hotel terrace, as it must be kept clear for the fire brigade.

Pillows

Additional pillows (wedge pillows, bolsters) are available at reception. Find more information on your tablet under “pillow menu”.

Pharmacy

You can find a small selection of medicines at reception. More medicines can be obtained from Dr Aufmesser on the Passhöhe (phone: 0043 (0) 6456/7298).

Postcards

Postcards are available for free in the reception lounge. 

Questionnaire

Because your satisfaction is of the utmost importance to us and we value your opinion, we ask you to complete the questionnaire on your tablet. We are also very grateful for reviews on Tripadvisor & Holidaycheck.

Railway station

The closest railway station is in Radstadt (stop: Radstadt Hauptbahnhof). Find information about arrival and departure times at reception. We will also be happy to help you book your tickets! >> ÖBB Austrian Federal Railway website

Reception

Our reception is staffed 24 hours a day, with a night porter from 22:30 to 6:30. We thank you for your understanding that check-out is not possible during this time.

Safe

A hotel safe is found in each room. If you have valuables worth more than € 700, please leave them in the safe at reception.

Sauna complex

Our sauna complex is located on the third floor of the main building and is open daily from 12:00 to 20:00. Towels are available in your room and the sauna area. Our sauna complex is a quiet zone and the nude area is reserved for guests 16 and older. You will find a family sauna and steam bath in our Silberbad on the ground floor.

Shoe cleaning service

You can find a shoe cleaning machine on the ground floor of the main building. 

Shuttle service

Our ski bus will take you to Obertauern. Departure times: 9:30 / 12:30 / 15:30 / 17:30
The shuttle arrives at the Lürzer Alm for pick-ups 15 minutes after each departure time.

Please reserve your spot at reception. 

Ski pass

Purchase ski passes of your choice at reception. Find more information on your tablet under “lift information”.

Ski storage / ski hire

Our ski hire and ski storage are located on the first floor of our back building, close to the ski lifts. There you will find a locked and heated ski locker labelled with your room number where you can store your ski equipment. Ski hire is open daily from 8:30 to 18:00. 

Smoking

The Seekarhaus has a smoking lounge. You can find a selection of cigarettes at the Beatles Bar. Please note that smoking is strictly prohibited in all rooms and suites.

Special diets, special menus, à la carte

If you are celebrating a special occasion with us, we can arrange a banquet for you with a special menu, accompanying wines, etc. Our restaurant manager and chef will be happy to advise you and also accept special dietary requests.

Taxi

We will be happy to order a taxi for you. Please contact reception. Here is a list of the taxi companies in Obertauern:

  • Taxi Freudenhaus +43 6456 72000
  • Taxi Obertauern +43 664 6565151
  • Taxi Sam +43 660 7772111
  • Taxi 7777 +43 6456 7777
Telephone

You can make phone calls from your hotel room. Press “0” to dial out, then dial the country code and the phone number.

Important country codes

  • Germany: 0049
  • Switzerland: 0041
  • The Netherlands: 0031
  • Italy: 0039
  • Luxembourg: 0352
  • France: 0033
  • Belgium: 0032
  • Great Britain: 0044
  • Norway: 0047
  • Denmark: 0045
  • Sweden: 0046
  • USA: 001
Towels

You can find towels in your spa bag, as well as in the spa area.

TV

Please refer to the entertainment app on your room tablet for available TV channels.

Taxi

Gerne bestellen Sie für Sie ein Taxi, bitte kontaktieren Sie hierzu die Rezeption. Hier die Taxiunternehmen in Obertauern

  • Taxi Freudenhaus +43 (0) 6456 72000
  • Taxi Obertauern +43 (0) 664 6565151
  • Taxi Sam +43 (0) 660 7772111
  • Taxi 7777 +43 (0) 6456 7777
Vouchers / gift cards

Are you looking for the perfect gift for your loved one or a “thank you” for a trusted employee? You’ll find exactly what you’re looking for in the Seekarhaus voucher shop. For more information, ask our reception team or visit our website.